Skip to content

Legal information

Privacy Policy – Look up App

Last updated 11 September 2026

1. Introduction

We, Look up OHG, take the protection of personal data very seriously. This Privacy Policy explains what personal data is collected, processed, and stored when you use the "Look up" app.

Personal data is processed in accordance with the General Data Protection Regulation (GDPR) and applicable German data protection laws.

By using the app, you agree to this Privacy Policy.

2. Data Controller

The entity responsible for data processing is: Look up OHG Rupprechtstraße 33 84034 Landshut Germany

Represented by: Luay Rakik & Nasradin Albarho Phone: +49 0871 / 6877271 E-Mail: info@lookupfriseur.de Trade Register: HRA 12712 – Amtsgericht Landshut VAT ID: DE367619660

3. Collection and Processing of Personal Data

3.1 Account Registration

When creating an account in the app, the following data may be collected:

  • First and last name
  • E-mail address
  • Phone number
  • Password (stored encrypted)
  • Profile picture (optional)

Legal basis: Art. 6(1)(b) GDPR (performance of a contract)

3.2 Sign-in via Google

Users may optionally sign in using their Google account. The following data may be retrieved from Google:

  • Name
  • E-mail address
  • Profile picture

Legal basis: Art. 6(1)(b) GDPR

3.3 Booking Data

When using the app to book appointments, the following information is processed:

  • Booked service
  • Selected provider / barber
  • Date and time of appointment
  • Notes
  • Phone number
  • E-mail address
  • Profile picture

Legal basis: Art. 6(1)(b) GDPR

3.4 Technical Information

Some technical information may be collected automatically when you use the app, such as:

  • Device type
  • Operating system
  • IP address
  • Crash and error reports
  • Technical usage data

Legal basis: Art. 6(1)(f) GDPR (legitimate interest)

4. Purposes of Data Processing

Personal data is processed for the following purposes:

  • Creating and managing user accounts
  • Providing booking services
  • Communicating with users
  • Managing appointments
  • Sending notifications
  • Improving app performance
  • Error analysis and security
  • Fraud and abuse prevention
  • Technical support

5. Push Notifications

The app uses OneSignal to send push notifications. Notifications may include:

  • Booking confirmations
  • Appointment reminders
  • Updates related to bookings

Users can disable push notifications at any time through their device settings.

6. Firebase Authentication

The app uses Firebase Authentication for user login and account management. Personal data may be processed and stored on Google servers. For more information, see: Firebase Privacy Policy.

7. WhatsApp Support

If a user contacts support via WhatsApp, personal data such as phone number and message content may be processed. Use of WhatsApp is voluntary. WhatsApp's own privacy policy also applies.

8. Data Sharing

We do not sell or rent personal data to third parties. Data may only be shared in the following cases:

  • With barbers or service providers to fulfill bookings
  • With technical service providers (e.g. hosting or notification services)
  • When required by law
  • To enforce legal claims

Barbers and service providers may access the following data:

  • Name
  • Phone number
  • E-mail address
  • Profile picture
  • Appointment details
  • Notes

9. Hosting and Server Location

The app is hosted by a service provider located within Germany or the European Union. We implement appropriate technical and organizational measures to protect personal data.

10. International Data Transfers

Some services used may transfer personal data outside the European Union, particularly to the United States:

  • Google
  • Firebase
  • OneSignal
  • WhatsApp

Such transfers are carried out on the basis of appropriate safeguards pursuant to Art. 46 GDPR, in particular EU Standard Contractual Clauses.

11. Data Security

We use appropriate security measures to protect data, including:

  • Encrypted data transmission (HTTPS/TLS)
  • Password encryption
  • Access restrictions
  • Server and database protection

Despite all measures, complete security of data transmission over the internet cannot be guaranteed.

12. Data Retention

Personal data is retained only for as long as necessary to fulfill the stated purposes. Booking data and invoices may be retained for up to 10 years due to legal obligations. Once the processing purpose no longer applies or the legal retention period has expired, the data is deleted.

13. Account Deletion

Users can delete their account at any time from within the app. After deletion, personal data will generally be removed unless legal obligations prevent this. Certain data, such as billing and booking records, may be retained in accordance with legal requirements.

14. User Rights

Under the GDPR, users have the following rights:

  • Right of access to personal data
  • Right to rectification
  • Right to erasure ("right to be forgotten")
  • Right to restriction of processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent at any time
  • Right to lodge a complaint with a supervisory authority

15. Minimum Age

The app may only be used by persons aged 16 or older. We do not knowingly collect personal data from children under the age of 16.

16. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect legal requirements or changes to the app. The current version is always available within the app.

17. Contact

For any questions about data protection or the processing of personal data, please contact us: E-mail: info@lookupfriseur.de Phone: +49 0871 / 6877271

Last updated: May 2026

Back to the homepage